缺损产品

 

In rare cases it may happen that the product you purchased is not functioning. We want a fast processing of your concern. Therefore we ask you to remember the following points:

- Please proceed carefully with the device, the accessories and the packaging to. If you make your 14-day right of cancellation, the products is complete and free from signs of use back to us. Only then you can be refunded the full invoice amount.

- In the case of transport damage, please report it immediately at +49 (0) 3695 / 85380-0. The damage must be known within 5 days after delivery, otherwise we can not resolve this. Please do not throw the packaging along with over packing away!

- In case of malfunctions, it is often the quickest way to contact the manufacturer. The most recent phone numbers can be found in the manual of your purchased product. Of course we're glad to help.

- To avoid delays in claim processing, please send us an email to info@kidsroom.de with the following contents:

1. Customer number

2. Item number and Item Name

3. What is broken? For any externally visible damage photos are useful.

 

Of course, we welcome your questions and suggestions gladly under +49 (0) 3695 / 85380-0 or info@kidsroom.de . You can reach our service from Monday to Friday from 9 to 16 clock.

 

我们在这里为您服务
我们将随时帮助您解决问题和疑问
联系我们

把家庭放在首位

»20 多年来,我们一直通过精选的优质产品和最佳服务支持家庭线上购物。孩子们的幸福和安全永远是第一位的。为此,本店所有产品均受到严格挑选。忠于座右铭:身为父母只为父母!«

Diana Jaekel-Hau, 双重身份 母亲 & kidsroom.de的持有人

客户服务

您对您的订单或所选择的产品有疑问吗? 我们称职的客服人员将随时为您提供帮助。 让您满意是我们的首要任务。

+49 (0) 3695 / 853800 (德国时间 周一至周五. 08:00 - 16:00)

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微信人工客服 (中国时间 周一至周五 夏季 14:00-22:00; 冬季 15:00-23:00)

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