In rare cases it may happen that the product you purchased is not functioning. We want a fast processing of your concern. Therefore we ask you to remember the following points:
- Please proceed carefully with the device, the accessories and the packaging to. If you make your 14-day right of cancellation, the products is complete and free from signs of use back to us. Only then you can be refunded the full invoice amount.
- In the case of transport damage, please report it immediately at +49 (0) 3695 / 85380-0. The damage must be known within 5 days after delivery, otherwise we can not resolve this. Please do not throw the packaging along with over packing away!
- In case of malfunctions, it is often the quickest way to contact the manufacturer. The most recent phone numbers can be found in the manual of your purchased product. Of course we're glad to help.
- To avoid delays in claim processing, please send us an email to info@kidsroom.de with the following contents:
1. Customer number
2. Item number and Item Name
3. What is broken? For any externally visible damage photos are useful.
Of course, we welcome your questions and suggestions gladly under +49 (0) 3695 / 85380-0 or info@kidsroom.de . You can reach our service from Monday to Friday from 9 to 16 clock.
»20 多年来,我们一直通过精选的优质产品和最佳服务支持家庭线上购物。孩子们的幸福和安全永远是第一位的。为此,本店所有产品均受到严格挑选。忠于座右铭:身为父母只为父母!«
– Diana Jaekel-Hau, 双重身份 母亲 & kidsroom.de的持有人
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德国境内货品价值满100欧免邮费
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